Damaged or Defective item(s)

Quick solutions for unpredictable situations
 
In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. Please do not attempt to install a damaged part and settle for less than what you paid for. 
 
There are a few important things to keep in mind:
  • Products must be in the original packaging for possible courier pickup/inspection (If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original).
  • Products must be disassembled, if the item was originally delivered disassembled.
 
Damage claims in 3 Easy Steps:
 
  1. File a Claim. Please be sure to write “Damaged item” or “Defected item” in the Subject field.
  2. Keep item in original packaging (Some items will need to be picked up for courier inspection)
  3. Receive your Replacement (A replacement will be processed immediately) 

 

FILE A CLAIM

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